Frequently Asked Questions
Everything you need to know about your Keychron experience, from shipping to mechanical keyboard customization.
How long does shipping take for international orders?
Standard international shipping typically takes 7-15 business days. Once your order is processed, you will receive a tracking number via email to monitor your keyboard's journey.
Do Keychron keyboards work with both macOS and Windows?
Yes, all Keychron keyboards are designed with cross-system compatibility. They include dedicated keys for both layouts and a physical toggle switch to swap between macOS/iOS and Windows/Android modes.
What is your return policy for mechanical keyboards?
We offer a 7-day return policy for items in original, unused condition. Please note that shipping costs for returns are the responsibility of the customer unless the product arrived defective.
Are Keychron keyboards hot-swappable?
Many of our models feature hot-swappable sockets, allowing you to change switches without soldering. Please check the specific product 'Version' dropdown to ensure you select the Hot-Swappable option.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
Does my keyboard come with a warranty?
Yes, we provide a 12-month limited warranty that covers any manufacturing defects in materials and workmanship under normal use.